Yes. As Sephora, all products sold on our site are 100% authentic and sourced directly through our official brand partnerships and certified manufacturing channels. Our items come straight from authorized production facilities and brand-origin warehouses, ensuring genuine, factory-sealed products with full traceability. We do not work with resellers, third-party distributors, or grey-market suppliers — every product you receive is original, untouched, and meets Sephora's strict global quality standards.

We ship all orders within 24 hours. For deliveries within Canada, you can expect to receive your package within 72 hours. International shipping times may vary depending on your location.

You can easily request a return within 7 days of receiving your order. Please contact our customer support team to initiate the return process. Once approved, we'll provide you with detailed instructions and a return shipping label.

We take great care in ensuring every product arrives in perfect condition. However, if your order is damaged upon arrival, please notify us within 7 days. Once verified, we will promptly arrange a replacement or issue a full refund — your satisfaction is our priority.